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Privacy Policy

Effective Date: February 18, 2025

Transcribel LLC (“Transcribel”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.transcribel.com (the “Service”) and use our transcription and summary services. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Account Information

When you create an account or sign in (e.g., via Google), we collect personal information such as:

  • Your name
  • Email address
  • Other contact details you provide

1.2 User Content

When you use our Service, you upload audio files and generate related content. This includes:

  • Audio Files: The original recordings you upload.
  • Transcriptions and Summaries: Text generated from your audio files.
  • User Interactions: Any questions you ask, edits you make, or annotations added to your content.

Important: By uploading audio files, you represent that these recordings have been legally obtained with the consent and knowledge of all parties involved.

1.3 Usage and Technical Data

We automatically collect data about your interactions with the Service and technical details such as:

  • IP address, browser type, and device information
  • Log files (e.g., pages visited, time spent, click data)
  • Cookies and similar tracking technologies
  • Chat messages with the chat bot

2. How We Use Your Information

We use the collected information for various purposes, including to:

  • Provide and Improve the Service: Process your audio files to generate transcriptions and summaries, troubleshoot issues, and enhance our Service.
  • Develop and Train AI Models: Use your uploaded content, transcriptions, and interactions to improve and train our AI models.
  • Communicate with You: Send account-related notices, updates, support messages, and, where permitted, marketing communications.
  • Ensure Security: Monitor and secure our Service, detect and prevent fraud, and comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

3.1 Third-Party Service Providers

  • Payment Processors: For billing and subscription management.
  • Cloud Services: Such as Google Cloud and Firebase for storage and processing.
  • AI Backend Providers: Including services like ChatGPT, Gemini, Bard, or Claude to power our transcription and summary features.

3.2 Legal and Regulatory Disclosures

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, or that of our users or others.

3.3 Business Transfers

If Transcribel is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. In such cases, we will take steps to ensure your data remains protected.

4. Data Security

We implement industry-standard security measures—including encryption, secure data storage, access controls, and regular security reviews—to protect your information. However, no transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

  • Provide the Service
  • Fulfill the purposes described in this Privacy Policy
  • Comply with our legal obligations

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable law.

6. Your Rights and Choices

6.1 Access and Update

You may access, correct, or update your account information by logging into your account. If you need assistance, please contact us at jacob@transcribel.com.

6.2 Account Deletion

You can request the deletion of your account and personal data by contacting us at jacob@transcribel.com. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Cookie Preferences

Most web browsers are set to accept cookies by default. You can adjust your browser settings to refuse cookies or to alert you when cookies are sent. However, some parts of the Service may not function properly if you disable cookies.

6.4 Marketing Communications

If you wish to opt out of receiving marketing emails, please follow the unsubscribe instructions in those emails or contact us at jacob@transcribel.com.

7. International Data Transfers

Our Service is based in California and primarily serves users in the United States. If you are located outside the United States, please note that your information may be transferred to, stored, and processed in the United States. We take appropriate measures to ensure your data is protected in accordance with this Privacy Policy.

8. Children's Privacy

Our Service is not directed to children. We do not knowingly collect personal information from individuals under the applicable age required by local law. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will:

  • Update the “Effective Date” at the top of this Policy.
  • Notify you via email or through the Service if significant changes are made.

Your continued use of the Service after such changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: jacob@transcribel.com